Business Vetting Policy

How We Source and Vet Businesses for Connecting Knox

At Connecting Knox, we take pride in connecting our users with trusted, reliable businesses. To ensure the highest quality and confidence, every business listed on our platform goes through a thorough vetting process. Here’s how we do it:

1. Better Business Bureau (BBB) Ratings

We review BBB ratings to confirm a business’s trustworthiness and track record of resolving customer complaints. A strong BBB rating is a cornerstone of our vetting process.

2. Google & Yelp Reviews

Customer feedback is key to understanding a business’s reputation. We analyze Google and Yelp reviews for consistency, focusing on businesses that maintain high ratings and positive, authentic feedback from customers.

3. Community Blogs & Forums

We value local input. By exploring Knoxville’s community blogs, forums, and social platforms, we uncover businesses that residents recommend and trust.

4. Website, Contact Information, and Company Portfolio

A professional online presence matters. We evaluate each business’s website, verify their contact details, and review their portfolio to ensure they meet our standards for quality and reliability.

5. Customer Service and Satisfaction

Businesses with exceptional customer service stand out. We prioritize businesses known for going above and beyond to meet customer needs and resolve issues promptly.

6. Local Recommendations

We leverage the power of local knowledge. Businesses recommended by Knoxville residents receive special attention, ensuring that our users benefit from the trust and experience of the community.

7. Licensing and Certifications

We confirm that businesses are properly licensed and certified in their respective industries, adding another layer of trust for users.

8. Insurance and Bonding

For industries like home services or contracting, we ensure that businesses carry adequate insurance and bonding to protect customers in case of unexpected issues.

9. Ethical Practices

Connecting Knox values ethical practices. We look for businesses that demonstrate transparency in pricing, eco-friendly initiatives, and active involvement in the Knoxville community.

10. Ongoing Monitoring

Our vetting process doesn’t stop after a business is added. We periodically review and monitor businesses to ensure they continue to meet the high standards expected by our community.

11. Feedback from App Users

We encourage our users to leave reviews and provide feedback on their experiences within the Connecting Knox app. This helps us refine our offerings and ensures that businesses remain accountable for their performance.

Disclaimer

Connecting Knox values diversity and inclusion. While we appreciate and welcome businesses that are minority-owned, woman-owned, and veteran-owned, we do not discriminate or rank businesses based on these criteria.

Additionally, all rankings and evaluations on Connecting Knox are the sole opinion of our platform and based entirely on our vetting process. While businesses pay to be hosted on the app, we do not accept payment or compensation to influence inclusion or ranking. All listings must meet our vetting standards, ensuring impartiality and fairness for our users.

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